Give your store a support team that never sleeps.
Nova answers FAQs, tracks orders, recommends products, and hands off to your team only when it truly needs to. Drop one script tag in — done.
Live demo — click the chat bubble in the corner and ask about an order.
Everything a support inbox does, minus the wait.
Nova is built specifically for e-commerce — it knows the difference between a shipping question and a return dispute.
Conversational order tracking
Customers ask 'where's my order?' in plain English — Nova looks it up and answers instantly.
RAG-powered knowledge base
Feed Nova your policies once. It retrieves the right context for every FAQ, no hallucinated policy details.
Product recommendations
Nova searches your live catalog to recommend the right item, in the middle of the conversation.
Automation rules
Set simple if-this-then-that rules — flag refund mentions, tag abandoned carts, and more.
Smart escalation
When Nova can't resolve something, it opens a ticket for your team instead of guessing.
On-brand widget
Match your store's colors and voice. One script tag, live in minutes.
Live in an afternoon, not a quarter.
Connect your store
Point Nova at your product catalog, order data, and existing help docs.
Train the knowledge base
Import your policies as articles — Nova embeds and indexes them for retrieval automatically.
Drop in the widget
One script tag on your storefront. Nova starts answering customers immediately.
Watch it work
Monitor conversations, tune automation rules, and step in only when Nova asks for help.
Trusted by fast-moving stores
“We cut first-response time from six hours to under a minute. Nova handles almost every 'where's my order' question on its own.”
Priya Shah
Founder, Loomwell Studio
“The escalation logic is what sold me — it doesn't try to bluff its way through a refund dispute, it just hands it to us cleanly.”
Marcus Boyd
Ops Lead, Kindred Goods
“Setup took an afternoon. The widget matches our brand so well customers assume it's a real team member.”
Elena Torres
Co-founder, Sable & Ash
Ready to see Nova on your store?
Try the live demo above, or reach out and we’ll wire it up to your catalog and policies.
Talk to us